SOCIAL MEDIA AND HIGHER MANAGEMENT TRAINING MANUAL
EOD AND MORNING REPORTS
FILL IN THE EOD FROM DAY BEFORE WORK.
OPEN NEW EXCEL COPY HEADLINE – DAYS WORK AND RESOLVE AND ADD ON NEW EXCEL.
SEND NEW EXCEL TO QURAISHA CC SANDILE – JAMIE
FILL STATS ON STATS 2026 TRACKER
FILL IN SANDILE DAILY TRACKER
OPEN FACEBOOK
SELECT LION PROFILE PICTURE
SELECT BUSINESS META SUITE
SELECT ONAIR
CLICK ON THE FIRST AD OR MESSAGE AND WORK ADS THEN MESSANGER
ADD TO FACEBOOK TRACKER AND FLYING TRACKER.
ESCALATE IF NEEDED.
HELLO PETER
OPEN HELLO PETER
ADD CUSTOMER DETAILS ON HP TRACKER AND FLYING TRACKER
RESPOND TO CUSTOMER
WORK THE QUERY
CALL OR EMAIL DEPENDING ON THE QUERY.
TO FIND RATING FOR THE DAY
CLICK INSIGHTS
SELECT REVIEWS
CLICK AVERAGE STAR RATING
SELECT DATE
CLICK CUSTOM – BOTH SIDES MUST REFLECT SAME DATE
SELECT APPLY AND RATING WILL REFLECT.
EDC
QUERY RECIEVED BY CATRONA ON EMAIL
LOAD ON TRACKER
FORWARD MAIL AND PROVIDE FIRST RESPONSE.
TO – CATRONA MOSES AND KAVITA SUGDEO
CC – QURAISHA –SANDILE AND JAMIE
FORWARD CATRONA INITIAL MAIL
SEND TO RABBIA – THAVINA
CC QURAISHA – SANDILE AND JAMIE
ADD TO FLYING TRACKER
SUSPECTED FRAUD
ONCE YOU RECEIVED ALL DOCUMENTS - (ID COPY, PROOF OF ADDRESS, 3 SIGNATURES)
CHECK SS IF THE DECODER IS ACTIVATED OR NOT P.S DOES NOT APPLY FOR STREAMA
IF ACTIVATED SEND TO YASH.
IF YOU HAVE ALL DOCUMENTS
ADD TO HIGHER MANAGEMENT TRACKER AND FLYING TRACKER
SEND TO TENILLE BAM AND THAVINA MOODLY
CC QURAISHA – SANDILE AND JAMIE
Good Day Tenille
Trust you are well
Kindly assist with investigating suspected fraud.
Kind Regards
Your name
ONCE FEEDBACK RECIEVED.
SEND TO ZENITH
CC QURAISHA – SANDILE – JAMIE
Good day Z
Trust you are well
Kindly assist with account balance.
Kind Regards
Your Name
SEND TO QURAISHA
CC SANDILE AND JAMIE
Good Day Quraisha
Trust you are well
Kindly assist with write off approval of R ...... as this order (order number) has been deemed as ......
Initial sale date is
Kind Regards
Your Name
ONCE APPROVED SEND TO STEPHANIE
CC QURAISHA – SANDILE AND JAMIE
Good Day Stephanie
Trust you are well
Kindly assist with cancellation on silver surfer as the order has been deemed as .......
Kind Regards
Your Name
SEND TO THEODORE THAVER – PAIMENT SUPPORT – ZENITH SHEIK BRAM
CC QURAISHA – SANDILE – JAMIE
Good Day Theo
Trust you are well
Kindly assist with billing cancellation on paiment as the order has been deemed as ......
Kind Regards
Your Name
HIGHER MANAGEMENT (LAWYERS AND CREDITORS)
These queries vary depending on the complaint.
Lawyers' complaints are most of the time contract disputes.
Creditors usually request letters, statements, debt review, prescription, etc.
DEATH CERTIFICATE
ID COPY AND DEATH CERT
SEND EMAIL TO PADI – CC QURAISHA SANDILE AND JAMIE
ADD SUBJECT LINE
EMAIL SHOULD STATE THE BELOW
Good Day Padi
Trust you are well
Kindly assist with adding documents to the drive.
Status change logged on forms.
Kind Regards
LOG STATUS ON FORMS
Good day,
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Kind Regards,
Mohammed
Statement response:
Good Afternoon Padi
Trust you are well.
Kindly assist with statement of account.
Kind Regards 
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