Q: What is the standard processing time for EFT top-ups?
A: The standard processing time for EFT top-ups is 1-3 business days across banks.
Q: What should I do if 3 business days have passed and I still don't see my funds on my Spot transaction feed?
A: If 3 business days have lapsed and you're still not seeing your funds on your Spot transaction feed, Please reach out to our Support Team by tapping "Get Help", and have your proof of payment on hand to give to the agent to speed up their investigation and resolution of your query.
Q: Why might my EFT top-up not be reflecting in my Spot account?
A: Often, this issue occurs because the Spot account reference number was entered incorrectly. When selecting Spot Money SA as your public beneficiary, ensure that you enter your Spot Ref number exactly as it appears on your app, with no spaces.
Q: How can I resolve the issue of missing EFT funds in my Spot app?
A: By providing us with the proof of payment, we will be able to locate your funds. Once verified, we will allocate your EFT funds to your Spot app accordingly.
For further assistance or inquiries, please do not hesitate to contact our Support Team through the app via chat.
Thank you for your understanding and cooperation.
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