I’m having trouble adding money from my RCS card. What now?

Modified on Fri, 7 Feb at 4:35 PM

Before you can add money to your Spot account, please ensure you have enough credit on your RCS Card. You want to be sure you have enough funds in there to transfer the amount you wish. This is another option to top up your Spot Money account. 
To check your RCS credit balance, dial *120*727*card number*# (use your 19-digit card number) on your mobile phone, at a cost of 20c per enquiry. 

If you have enough funds and the transaction continues to decline, please reach out to our Support Team by clicking “Get Help” in the app to access our live chat. 

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