Why Do I Need To Verify My Identity?

Q: Why do I need to verify my identity to open a Spot account?
A: At Spot, we strive to make the account opening process as easy as possible. However, we must comply with legal requirements to ensure the safety and security of our users. To provide you with the best customer experience while minimizing the risk of fraud, we need to verify your identity using your South African green ID, Smart ID, driver’s license, or passport.

Q: What laws govern my Spot account?
A: Your Spot account is regulated by South African banking laws. This means we are required to conduct FICA (Financial Intelligence Centre Act) checks. These checks help us confirm your identity and ensure that we are providing a secure service.

Q: How does the verification process work?
A: During the account opening process, you will be asked to submit a copy of your SA green ID, Smart ID, driver’s license, or passport. Our team will review your documents to verify your identity. This step is essential for maintaining a safe and compliant banking environment.

Q: What happens if I don’t have any of the required documents?
A: If you do not have a South African green ID, Smart ID, driver’s license, or passport, unfortunately, you will not be able to open a Spot account at this time. We recommend obtaining one of these forms of identification to take advantage of our services.

Q: Is my personal information safe with Spot?
A: Absolutely! We take your privacy and security very seriously. All personal information you provide during the verification process is handled in accordance with South African data protection laws and is kept secure.

If you have any further questions or need assistance, feel free to reach out to our support team. We’re here to help! You can chat to our Support Team by tapping the "Help" button in-app or on the website.

• To find the "Help" button, navigate to the homepage of your app, scroll down to the "Quick Links" section, select "More...", and then select the "Help" option: