Q1: What should I do if I forgot my PIN for my Spot account?
A1: If you've forgotten your PIN, don't worry! You can easily reset it by following these steps:
1. Open your Spot app (do not sign in).
2. Select the "Forgot your PIN?" option.
3. Enter your email address.
4. Tap the button that says "send reset PIN link."
5. Check your email for a link to change your PIN.
Q2: How do I reset my PIN?
A2: To reset your PIN, follow these steps after receiving the email:
1. Ensure you are viewing the email on your mobile device.
2. Tap the "Pin Reset" button in the email to launch your Spot app.
3. Create your new secret PIN.
4. Re-enter your new secret PIN to confirm.
Q3: How long do I have to reset my PIN after receiving the email?
A3: You must change your PIN within 10 minutes of receiving the PIN reset email to prevent your request from timing out.
Q4: What if I don’t receive the PIN reset email?
A4: If you do not receive the email, please check your spam or junk folder. If you still cannot find it, ensure that you entered the correct email address and try the process again. If issues persist, contact Spot customer support for assistance.
Q5: Can I change my PIN to anything I want?
A5: Yes, you can create a new secret PIN of your choice, but make sure it meets any security requirements specified by the Spot app.
Q6: What should I do if I remember my old PIN after resetting it?
A6: If you remember your old PIN after resetting it, you will need to continue using the new PIN you created. The old PIN will no longer be valid.
- To find the "Help" button, navigate to the homepage of your app, scroll down to the "Quick Links" section, select "More...", and then select the "Help" option:
