A1: If you forget your PIN and enter it incorrectly more than three times, your account will be temporarily locked for a period of three hours.
Q2: Can I get my account unlocked sooner than the three-hour lock period?
A2: Unfortunately, our Support Team is unable to expedite the unlocking process. You will need to wait for the full three hours before you can attempt to reset your PIN.
Q3: How can I reset my PIN after the lock period?
A3: Once the three-hour lock period has lapsed, you can reset your PIN. Please follow the steps provided on our website to initiate the PIN reset process.
Q4: Who can initiate a PIN change or reset?
A4: PIN changes and resets can only be initiated by the customer. Our Support Team cannot perform these actions on your behalf.
Q5: What should I do if I continue to have issues with my PIN?
A5: If you continue to experience issues after resetting your PIN, please refer to our help section or contact our Support Team for further assistance.
Q6: Is there a way to avoid getting locked out of my account?
A6: To avoid being locked out, ensure that you remember your PIN and double-check it before entering. If you are unsure, consider using the PIN reset option proactively.For further assistance, please refer to our support resources or contact our customer service team.