I'm Having Trouble Activating My Biometric Sign-In. How Do I Fix It?

Modified on Wed, 20 Nov, 2024 at 2:41 PM

Q1: What should I do if I can't activate Touch ID or Facial Recognition on the Spot app?

A1: Follow these basic troubleshooting steps:

Uninstall the Spot app from your mobile device.
Restart your phone by switching it off and then back on.
Re-download the Spot app from the Google Play Store or iOS App Store.
Log in to your Spot app.
Tap on your profile picture located at the top right of the app screen.
Select "Security."
Turn on Touch ID or Facial Recognition by sliding the Biometric Sign-In toggle to the right.
Enter your PIN to confirm the activation.

Q2: Why do I need to uninstall and reinstall the app?

A2: Uninstalling and reinstalling the app can help resolve any potential software glitches or issues that may be preventing the activation of biometric sign-in features.

Q3: What if I still can't activate Touch ID or Facial Recognition after following these steps?

A3: If you continue to experience issues, please ensure that your device's operating system is up to date. Additionally, check your device settings to confirm that Touch ID or Facial Recognition is enabled for the Spot app. If problems persist, consider reaching out to customer support for further assistance.

Q4: Is there a specific PIN I need to enter for activation?

A4: You should enter the same PIN that you use to log into your Spot app. This is a security measure to confirm your identity before enabling biometric sign-in.

Q5: Can I use both Touch ID and Facial Recognition?

A5: The Spot app typically allows you to choose one biometric option at a time. You can select either Touch ID or Facial Recognition based on your device's capabilities and your personal preference.