What Is A Liveness Check?

To keep your Spot account and personal information secure, we use a biometric liveness check as part of our verification process. This helps us confirm that you are who you say you are.

Here's how it works: during the liveness check, you’ll look directly at your camera and follow on-screen instructions. The system captures your image and verifies it against records from the Department of Home Affairs to ensure it matches your identity.

Helpful tips for a smooth verification:

• Position your face within the frame.
• Keep your device at eye level.
• Move your head as instructed without moving the camera.
• Avoid any exaggerated movements.
  
  
  

If you're having trouble getting verified, don’t worry—just reach out! You can tap the “Get help” button in-app or on our website to chat with us.

Thanks for helping us keep your account secure!