What are the fees to cash-out?

Q: Are there any monthly account fees or transaction fees when using virtual cards to scan QR codes for payments or online shopping?

A: No, we do not charge any monthly account fees or transaction fees for these transactions.

Q: Are there any charges for in-app purchases like prepaid electricity or airtime/data?

A: No, there are no charges for in-app purchases.

Q: Is there a fee for using the spot a friend feature to send cash?

A: No, it is free to use the spot a friend feature to send cash.

Q: Are there any fees associated with cash withdrawals or EFT transfers?

A: Yes, we do charge a cash-out fee for withdrawals or EFT transfers. The fees are as follows:

- Cash-out with EFT Local: R5

- Cash-out in store Local: R6 + 0.5% of cash-out value

- Cash-out International: R65

- Cash-out with purchase Local: R6 + 0.5% of cash-out value

- Cash-out with purchase International: R65

For more detailed information on fees and limits, please refer to our fees and limits page.

Benefits:

- No monthly account fees or transaction fees for QR code payments and online shopping

- No charges for in-app purchases like prepaid electricity or airtime/data

- Free use of the spot a friend feature to send cash

- Transparent fee structure for cash withdrawals and EFT transfers

If you get stuck, you can chat with our Support Team by tapping the "Help" button in-app or on the website.