Who do I contact if my cashout failed or is missing?

If your cashout didn’t go through or you're missing a payment, follow these steps:

1. Check Your Linked Number
   
   ⚠️ Important: Your mobile number on your Hollywoodbets account must match the number on your Spot Money account for the withdrawal to be successful.
   
   
   

2. Contact Support
   If the number matches and your funds are still missing, get in touch with our support team:

   • Go to Help, and use the Live Chat to speak with a support agent.
     
     

Our team will review the transaction and work on resolving the issue as quickly as possible.