Q: Why does our verification system not accept copies or temporary documents?
A: Our verification system does not accept copies or temporary documents due to the FICA requirements policy set by the Department of Home Affairs. In order to comply with regulations and ensure the security and accuracy of the verification process, original and valid documents are necessary for verification purposes.
Once your verification is complete, you will be able to access all the features and services we offer.
Click here to find out which documents we accept
If you need assistance, you can chat to our Support Team by tapping the "Help" button in-app or on the website.
To find the "Help" button, navigate to the homepage of your app, scroll down to the "Quick Links" section, select "More...", and then select the "Help" option:
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