Verification Issues

Having Trouble with Verification? We’ve Got You Covered!

Verification issues can sometimes occur when signing up for your Spot account, but don’t worry—we’ve got solutions to help you resolve them quickly. Verification is important to keep your account secure and to ensure that you can fully access all Spot services, like making transactions and withdrawing funds.

• Free up storage on your phone (at least 100MB of free space recommended)
• Restart your device to clear temporary issues
• Update your phone’s software to the latest Android or iOS version
• Update the Spot app to the newest version
• Close background apps that may be using memory
• Try installing and scanning your ID on a different device
• Contact Spot Support via help@spotmoney.com or tap Help in the app if the issue continues
  
  Issue: I Can’t Upload My ID Document
  • Confirm your ID number matches the document and is registered with Home Affairs
  • Use natural lighting and avoid fluorescent lights
  • Turn off your phone’s flash to prevent glare
  • Place your ID or passport flat on a surface
  • Follow in-app instructions and align your document within the borders
  • Let the app auto-capture the image (no need to press a button)
  • If scanning fails:
• Adjust your phone’s position
• Tap the screen to focus the camera
• Check for blur or glare and adjust the angle

• Access full Spot account features
• Make transactions
• Withdraw funds
• Access rewards and offers

• Keeps your account secure
• Protects your funds and personal information
• Required by law (FICA) to prevent fraud
• Ensures only authorized users can access Spot accounts