LOST SIM QUERIES

Modified on Wed, 15 Jul at 1:53 PM

# SIM Collection / Delivery

If you’ve misplaced your UC SIM card and need a replacement, we’re here to help you through the process! Here’s a step-by-step guide on how to obtain your new SIM card quickly and efficiently.

### Step 1: Contact Us

First, reach out to our customer support team to inform them about your lost SIM card. They will guide you through the replacement process and ensure that you have all the necessary information.

### Step 2: Visit a Clicks Store

Once you’ve reported the loss, you will be advised to collect a new SIM card at your nearest Clicks store. This is a convenient option that allows you to get your replacement SIM card without delay.

### Step 3: Bring Identification

When visiting Clicks, it’s essential to bring valid identification. You can present either your ID book or Driver’s License. This step is crucial for verification purposes and ensures that your new SIM card is issued securely.

### Step 4: Verification Process

Upon arrival at Clicks, you will need to complete a verification process. An One-Time Password (OTP) will be sent to your registered mobile number. Enter this OTP to confirm your identity. Rest assured, this process is straightforward and typically completed without any issues.

### Step 5: Collect Your New SIM Card

Once your identity has been verified, you’ll be able to collect your new SIM card right away. Make sure to keep it safe to avoid future inconveniences.

If you have any questions or need further assistance during this process, please don’t hesitate to contact our customer support team. We’re here to ensure you have a seamless experience and get back to enjoying your services as soon as possible!