If you entered your ID number incorrectly, please contact our Support team to update it. Tap 'Help' in the app or email [email protected], and we’ll assist you. ID errors are common, and our team can quickly resolve them. 

  • To find the "Help" button in the app, navigate to the homepage of your app, scroll down to the "Quick Links" section, select "More...", and then select the "Help" option: