What is reFICA?
As South African law requires, we must verify your details every three years to comply with Financial Intelligence Centre Act (FICA) regulations. Keeping your information updated helps prevent fraud and protects you from financial crimes.
How to reFICA via Email
- Email our Support Team at support@spotmoney.com from the email address you registered with.
- If your email has changed, update it in the Spot Money app before reaching out. How to update your email.
- Include the following details in your email:
- Full Name
- Surname
- Date of Birth
- A Support Agent will review your documents and update your account.
- Once your reFICA process is complete, you will receive a confirmation email.
Required Documents for Verification
To manually verify your account, please attach:
✅ A selfie holding your ID.
✅ A clear photo of your ID or driver’s license (separate from the selfie).
Accepted ID Documents (No photocopies allowed!)
- South African ID (Green ID Book)
- Smart ID Card
- Passport
- Driver’s License
If you have any questions, feel free to reach out to our Support Team.
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