If you're locked out of your Spot account, don't worry. This is a temporary security measure to protect your account.
Recent activity may have triggered this lock that the Spot team needs to investigate. We want to ensure our customers are using the Spot app correctly and not violating our terms, such as engaging in rewards gaming or money laundering. If this happens, you may need to provide additional documents for our Compliance Team to review.
For more information, tap "Get help" in the app or email us at [email protected]. We'll send you the necessary information to help you regain access.
- To find the "Help" button without logging into the app, navigate to the login page of your app. Select the "Get help" option located on the top right of the screen:
Click here to learn how to add wallets to your account.
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