Why is my account soft locked?

If you're locked out of your Spot account, don’t worry—it’s just a security measure to protect your account.

This lock may have happened because of some recent activity that we need to look into. We want to make sure everyone is using the Spot app properly and not breaking any rules, like rewards gaming or money laundering. If needed, you may be asked to provide some extra documents for our Compliance Team to review.

For help, tap "Get help" in the app to chat with our support team. We'll provide the info you need to regain access.

If you can't log in, go to the login page of the app and tap the "Get help" button at the top right of the screen.